How SeasonX handles personal information.

SeasonX is a service operated by Lumoras LLC ("Lumoras", "we", "us"). This notice explains how Lumoras handles personal information across the SeasonX website, restaurant accounts, configured voice receptionist services, and the SeasonX POS register.

Information we receive

Website visitors may provide a name, email address, business name, phone number, industry, and message when requesting a demo or contacting SeasonX.

Business customers may provide account, billing, phone-routing, menu, staff, operating-hours, reservation, and integration configuration.

Business customers that use SeasonX for point of sale and reservations keep their client list and reservations in SeasonX, such as each client's name, phone number, and reservation history. SeasonX holds this information on the business's behalf. The SeasonX POS register app section below describes what the register itself collects on a counter.

When a business enables the voice service, SeasonX may process caller identifiers, caller speech and transcript segments, reservation details, call status, and memory facts created from caller-provided information. The exact data depends on the business configuration and enabled features.

How information is used

Information is used to respond to inquiries, operate and support the service, route and process calls, perform authorized reservation actions, recognize returning callers, maintain service security, troubleshoot failures, and administer billing.

Connected social media accounts

A business customer can connect its own social media accounts (such as a Facebook Page, an Instagram professional account, or Threads) to publish marketing posts from the SeasonX dashboard. With the business's permission, SeasonX receives from those platforms only what this feature needs: the list of Pages or accounts the business manages (so it can choose which one to publish as), an access credential for the chosen account, and confirmation details for posts published through SeasonX (such as the post's link). SeasonX does not receive or store the business's social contacts, messages, followers, or friend lists. Posts are only ever published when a person at the business writes and approves them. Platform data is never sold or used for advertising, and disconnecting an account deletes the stored credential — see the Data Deletion Instructions.

The SeasonX POS register app

SeasonX POS is the app a restaurant runs on the floor, and on staff phones, to ring up sales, take payments, take reservations, and keep its client list. The business owns everything in it; SeasonX runs the app and holds the records on the business's behalf.

The business and its staff

• The account. An owner signs up with an email address and a business name, and each staff member has a name, a role, and a numeric PIN for the till. A tablet is connected to the business with a one-time code sent to the owner's email address, and SeasonX keeps a record of each connected device and a scrambled copy of the key it connects with.
• Photos. A member of staff can take or choose a photo for a product, a menu item, or a staff profile. The app uses the camera and the photo library only when somebody taps to add a photo.

Clients of the business

The register holds the business's client list: names, phone numbers, email addresses where given, reservation and visit history, loyalty points, and any notes staff add. Clients give this information to the business, not to SeasonX, and requests about it are answered by the business — see Deleting register information.

Sales and payments

• Sales. Every sale is recorded: what was bought, by whom where a client is attached, which staff member rang it, the tax, and how it was paid.
• Card payments. Card payments are taken by Zettle, a PayPal service, through its own card reader. Card numbers never reach SeasonX. What comes back and is stored against the sale is the outcome, the amount, and the card's brand.
• Location. When a customer pays by scanning a Venmo or PayPal QR code, the payment networks require the device's location before that code can be created, so the app asks for it at that moment. It is used for the payment and nothing else. The app never collects location in the background, and a business that does not use QR payments is never asked for it.
• Subscriptions. The business's own SeasonX subscription is billed through Stripe, from a web browser rather than inside the app.
• Text messages. Reservation confirmations, reminders, booking verification codes, and receipts a customer asks for at the counter are sent through Telnyx from the business's own number. A texted receipt goes to the number the customer gives, says which visit it was and what it cost, and may ask for a Google review of the business. See Text messages below.

Support screen sharing

If a business asks for help, a member of staff can start a support session from Settings → Help & support and read out a six-digit code. Only then, and only while a member of our support team is connected, does the register send a live picture of its screen so that we can see the problem. Nothing is recorded before somebody connects, a banner stays on screen for the whole session, and the business can stop it at any time. SeasonX cannot start one of these sessions on its own.

What the register does not do

The register app contains no advertising, no analytics, no attribution, no crash-reporting service, and no advertising identifier. The register does not track you: nothing it collects is linked with information from other companies for advertising, and nothing is shared with data brokers or sold. It does not read contacts, and it does not use location except for the QR payment described above.

Deleting register information

An owner can delete their account and close the business from Settings → Plan & billing in the register. A business on a paid plan closes at the end of the month it has already paid for, and one on the Free plan or a free trial closes at once. Closing signs everyone out, stops every register and tablet, and destroys the passwords on the account. Sales, payment, and tax records are kept because we are required to hold them, and the rest of the business is kept so that it can be reopened as it was left. To have client records or other information deleted, email [email protected]. A client of the business should ask the business, since the client list belongs to it. See the Data Deletion Instructions.

Text messages

Businesses that use SeasonX text their customers from the business's own phone number. Lumoras sends those texts for the business through Telnyx, our messaging provider.

• What is sent. Texts about a visit the customer arranged: reservation confirmations (which may include a map link to the business), reminders, notices that a reservation was changed or cancelled, booking verification codes, receipts the customer asks for at the counter (which may include a link to review the business), and replies from the business's staff. Offers and news from the business are sent only to customers who separately agreed to receive them, by ticking the marketing box when they booked or by replying YES to the text that asks.
• How you agree. Giving your phone number to a business when you book online, book by phone, or visit in person is agreement to texts about your reservations. Agreeing to offers and news is a separate choice and is never a condition of buying anything.
• Frequency and cost. How many texts you receive depends on your bookings and the business. Message and data rates may apply.
• Stopping. Reply STOP to any text to stop texts from that business, or HELP for help. Reply START to receive them again. You can also email [email protected].
• Your number is not shared for marketing. Mobile phone numbers and text-message consent are never sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. The information collected when you agree to receive texts, and the record of that agreement, is not shared with any third party except the providers that deliver the messages, such as Telnyx and the mobile carriers.

The text message terms set out the same program in full.

Service providers and business customers

SeasonX uses service providers for infrastructure, telephony, real-time media, speech processing, AI processing, email delivery, scheduling integrations, card payments, and billing. Information is provided to those services only as needed for the configured workflow. Text-message opt-in information and consent are not shared with any third party for marketing, as described under Text messages. The website's analytics are described under Cookies, analytics, and advertising. A business customer can also access information associated with its own account, clients, callers, reservations, and call activity.

Cookies, analytics, and advertising

The SeasonX website, seasonx.ai, uses one third-party tool on every page:

• Google Analytics, to count visits and see which pages people find useful. It reaches the site through Google Tag Manager, which is how we add or remove a measurement tool without shipping a new version of the website.

It sets cookies or similar identifiers in your browser and receives information about your visit, such as the pages you view, your browser and device, your IP address, and whether you sent one of our forms or tapped our phone number. Google handles that information under its own privacy policy. We do not run advertising trackers on this website.

The website also remembers whether you chose the light or dark theme, in your own browser. The SeasonX POS app uses none of these tools.

Your choices. You can block or delete cookies in your browser's settings, install the Google Analytics opt-out add-on, and block Google Tag Manager with any content blocker. The website works with these tools blocked.

Retention and deletion

Voice-service retention can depend on the business customer's configured retention period, operational needs, and applicable requirements. SeasonX can delete a customer workspace and its related records. When a business closes its SeasonX point-of-sale account, SeasonX keeps its records, including its client list and the sales, payment, and tax records it is required to hold, so that the business can be reopened as it was left; the business can ask us to delete records the law does not require us to keep. To request access, correction, or deletion, contact SeasonX using the address below; some requests may need to be directed through the business that configured the voice service. For connected social accounts and the register, see the Data Deletion Instructions.

Security

SeasonX uses tenant-scoped data access, sanitized operational logging, provider verification, and scoped integrations. No system can promise absolute security. Current controls are described on the Security & Data page.

Children

SeasonX is a business service and is not directed to children. Businesses using SeasonX are responsible for configuring their services and call flows for their audience and legal obligations.

Changes to this notice

SeasonX may update this notice as the service changes. The effective date above identifies the current published version.

Contact

This service is provided by Lumoras LLC. Email privacy and data questions to [email protected] or use the contact form.