Question 1

What is SeasonX?

Accepted Answer

SeasonX is an AI receptionist and point-of-sale suite for restaurants. It answers your phone 24/7, takes reservations and takeout orders, runs the floor, the kitchen and the check, and markets your restaurant back to the guests it has already recorded.

Question 2

Is the AI receptionist a real conversation or a phone tree?

Accepted Answer

A real conversation. There is no menu to press through. The caller says what they want in their own words, the AI checks your live availability, and it books, changes or cancels the reservation on the call.

Question 3

Will callers know they are talking to an AI?

Accepted Answer

Most tell quickly, and that is fine — what they notice more is that someone picked up at 8 PM on a Sunday. The AI introduces itself as your business and never pretends to be a specific member of staff.

Question 4

What happens when a caller wants a person?

Accepted Answer

With live call transfer switched on, the AI puts the caller through to your team. If the transfer does not connect, it tells the caller and gives them your business phone number to call instead, so nobody is left on hold. Every call and its transcript is in your dashboard.

Question 5

Does it know my menu and prices?

Accepted Answer

It reads your real menu and prices from the same system it takes orders into. What it quotes is what you charge.

Question 6

What languages does it speak?

Accepted Answer

English today. Additional languages are on the roadmap; if a second language would decide the purchase for you, tell us which one when you book a demo.

Question 7

Do I have to buy all of it?

Accepted Answer

There is nothing to pick apart: every POS plan includes the point of sale with card payments and text messages, and the AI receptionist, and the plans differ only by team size. You can also start on Free, which takes cash and gift cards. Most restaurants use the register and the receptionist from the first night.

Question 8

Can the AI actually take a reservation, not just a message?

Accepted Answer

Yes. It captures party size, requested time, contact number, allergies and any note like a birthday or a high chair, confirms the details back to the caller, and puts the booking on the book. It only offers times you can actually seat.

Question 9

What happens to calls during the dinner rush?

Accepted Answer

They get answered. That is the point — between roughly 7 and 9 PM is when a phone ringing costs you the most and gets the least attention. The AI answers every one of them without anyone stepping off the floor.

Question 10

Does the kitchen display need separate hardware?

Accepted Answer

No. The kitchen display is part of SeasonX POS and runs on a tablet or a screen you already have. Tickets fire from the same order the server took, with modifiers and timers attached.

Question 11

What happens if the internet drops mid-service?

Accepted Answer

Orders and cash keep working on the device. Card payments need a connection, so those wait, but nothing stops and nothing is lost — everything syncs once you are back online.

Question 12

Can we split a check by item?

Accepted Answer

Yes, by item or evenly, and you can move items between checks after the fact. Tips are prompted on screen so the guest chooses without being asked out loud.

Question 13

What is SeasonX POS?

Accepted Answer

SeasonX POS is a point-of-sale system for restaurants. It runs the register, the payments, the tips and the reporting, built around tables, kitchen tickets and split checks. Every sale also writes a customer record that the SeasonX CRM uses to bring that guest back.

Question 14

Does SeasonX POS work offline?

Accepted Answer

Orders and cash payments work with no internet connection at all — the register keeps running on the device and syncs everything once you are back online. Card payments are the exception, because a card-present transaction has to reach the processor to be authorised.

Question 15

Can it split checks and take tips?

Accepted Answer

Yes. Checks split by item or evenly, and items can be moved between checks after the fact. Each split takes its own payment and its own tip, prompted on screen so the customer chooses without being asked out loud.

Question 16

What hardware do I need?

Accepted Answer

An iPad or an Android tablet, and a Zettle card reader if you take cards in person. Staff can carry the same app on an iPhone or Android phone. Nothing is locked to our hardware and no contract ties you to one piece of it. If you would rather have a permanent station at the counter, we sell a dual-screen SeasonX terminal that runs the same app — an option, not a condition.

Question 17

Does the POS connect to the AI receptionist?

Accepted Answer

Yes. It is one system. A reservation taken by the AI lands on the same book the floor works from, and a takeout order taken by phone enters the same ticket queue as the dining room. You are not reconciling three products at the end of the night.

Question 18

Can I use the POS without the AI receptionist?

Accepted Answer

Yes. The register, payments and reporting work whether or not the receptionist is answering your phone. Every POS plan includes the receptionist, so when you want it answering there is nothing extra to buy.

Question 19

How does a point of sale help me market my business?

Accepted Answer

Because it knows your guests. Each sale records who visited, what they ordered and who served them, which is exactly what a win-back text, a review request, or a targeted post needs to be worth sending. Marketing that runs off your own customer list beats advertising to strangers.

Question 20

Can I switch from my current POS without losing my menu?

Accepted Answer

Yes. We import your menu, your prices, your staff and your customer list as part of setup, which is included on every POS plan. Most restaurants are ringing sales on SeasonX within a day.

Question 21

How much does SeasonX POS cost?

Accepted Answer

SeasonX POS is free to start: Free takes cash and gift cards, with no staff limit and no card, for 30 days. The POS plans are priced by team size — $99 a month for up to 5 staff, $199 for up to 10 and $299 for up to 20 — and add card payments, text messages and the AI receptionist with unlimited calls. A team of 21 or more gets a custom plan. You can start on your own from the app, and if you run several locations, book a demo and we will go through all of them in the same conversation.

Question 22

How much does SeasonX cost?

Accepted Answer

SeasonX is free to start: Free takes cash and gift cards, with no card, for 30 days. The POS plans are priced by team size — $99 a month for up to 5 staff, $199 for up to 10 and $299 for up to 20, with a custom plan for 21 or more — and add card payments, text messages and the AI receptionist with unlimited calls. A business that only wants the AI receptionist can take the AI plan instead, at $0.25 a minute. Paid plans are billed on the 1st, with the first month pro-rated. Current figures are on the pricing page.

Question 23

Is there a contract?

Accepted Answer

No. Everything is month to month. You can upgrade, downgrade or cancel at any time.

Question 24

Is setup included?

Accepted Answer

Yes, on every POS plan. We import your menu, staff and prices, and configure your hours and policies with you. Most restaurants are live within a day.

Question 25

Is there a limit on calls or texts?

Accepted Answer

Not on a POS plan. Every POS plan includes unlimited AI receptionist calls and unlimited text messages, with no minute allowance to run out of and no per-minute charge — the only thing that changes the price is the size of your team. Free sends no texts, and the AI plan counts minutes: when they run out, new calls ring your restaurant’s own phone.

Question 26

Can I try it before I commit?

Accepted Answer

Yes. Free takes no card and lasts 30 days, so you can run your register on it before choosing a plan. You can also hear the AI take a reservation on the demo page, or book a walkthrough and we will show it answering a call for a restaurant like yours.

Question 27

Who can see my customer data?

Accepted Answer

You can. Each business is isolated from every other business on the platform, staff see only what their role allows, and logs are sanitised so personal details are not left lying around in diagnostics. The full detail is on the Security and Data page.

Question 28

Are calls recorded?

Accepted Answer

Calls are transcribed, not recorded as audio, so you can read what was said and so the AI can recognise a returning caller. Transcripts, remembered facts and call records are kept for 365 days by default and then deleted automatically, and you can request deletion of your data at any time.

Question 29

What happens to my data if I leave?

Accepted Answer

It is yours. Export your customers, reservations and sales history on the way out, and request deletion of what remains through the data deletion page.

Questions owners actually ask.

The basics

For restaurants

SeasonX POS

Pricing and setup

Data and trust

Still deciding?Ask the receptionist yourself.