How to delete your data.

What we store from a connected account

When you connect a social account to SeasonX, we store only what is needed to publish on your behalf: an access credential for the account or page you chose, the account or page identifier and name, and a record of the posts you published through SeasonX (their status and a link to each). We do not store your social contacts, messages, or friend lists.

Option 1 — Disconnect it yourself (instant)

Sign in to SeasonX, open Marketing, and select Disconnect next to the connected account. Disconnecting immediately deletes the stored access credential and account details for that platform. You can also remove SeasonX from within Facebook (Settings & privacy → Settings → Business integrations), which revokes our access on Facebook's side.

Option 2 — Ask us to delete it

Email [email protected] from the address on your account (or use the contact form) and ask us to delete the data for a connected account or for your whole workspace. Tell us which account or platform you mean. We will confirm by email once the deletion is complete, typically within 30 days.

What deletion removes

Deleting a connection removes the stored access credential, the connected account or page identifier and name, and the associated publishing records held by SeasonX. Posts already published to your social account remain on that platform under your control — delete those from the platform itself where it allows deletion.

Restaurants using SeasonX POS

Delete your account and close the business. An owner can open Settings → Plan & billing in the SeasonX register and select Close this business. That is how you delete your account. A business on a paid plan keeps working until the end of the month you have already paid for, closes automatically on that date, and is not charged again; the screen shows the date, and until then you can choose to keep the business. A business on the Free plan or a free trial, or whose last payment did not go through, closes at once. When the business closes, everyone is signed out, every register and tablet stops working, and the passwords on the account are destroyed, along with any Google sign-in linked to it.

What closing keeps, and why. Your sales, payment, and tax records are kept, because we are required to hold them and they are what your accountant needs. The rest of your business is kept too — your menu, staff, clients, and reservations — so that we can reopen it exactly as you left it if you come back. We will never tell you that closing erases your records, because it does not.

Delete client records, or anything the law does not require us to keep. Email [email protected] from the address on your account and tell us what to delete. We will confirm by email once it is done, typically within 30 days.

Remove a single register or tablet. Open Settings and select Remove next to it under Devices. It is disconnected at once and forgets its key the next time it is used.

Guests of a restaurant

A restaurant's client list belongs to the restaurant, and SeasonX holds it on the restaurant's behalf. To have your information deleted from it, ask the restaurant.

Questions

Data deletion questions can be sent to [email protected]. See our Privacy Notice for how information is handled more generally.